Si aún te pierdes en los entresijos de la jerigonza al uso, ten a mano nuestro "para-vocabulario fotolibrero", ni limpia, ni pule, pero hace unas cosquillitas...
...esta mañana me he vuelto a encontrar con que nos habían vuelto a suspender la cuenta.
Hay un hilo abierto allí con más detalles: http://otroforo.pedrezuela.net/index.php/topic,6043.0.html
Los que os manejáis en Inglés podéis seguirlo aquíhttp://forum.resellerzoom.com/showpost.php?p=73034&postcount=1
Cita de: *FotoLibre* en 01 oct 2010, 05:00 am...esta mañana me he vuelto a encontrar con que nos habían vuelto a suspender la cuenta.¿Y la suspenden sin más?, ¿sin comunicar nada a nadie?, pues espero que no sea algo que en un futuro pueda traer más complicaciones que beneficios.
Managed OverviewInitial ConfigurationmodVPS will install and perform the initial configuration of your VPS to get you up and running immediately. We will install the Apache webserver, DNS, FTP, MySQL, mailserver (SMTP, POP, IMAP), Spamassassin and Clam anti-virus, PHP w/Zend and eAccelerator, SSL server, cPanel w/Fantastico, etc. We'll also perform the initial setup of your cPanel/WHM control panel and tweak it for optimal performance.Security HardeningmodVPS will install a security package to protect your VPS from unauthorized access. The security package includes installing APF (firewall), BFD, mod_security, chkrootkit and rkhunter, disable any unused services/packages, configure custom spamassasin rules with OCR to identify image spam, EXIM dictionary attack protection, RBLs, harden sysctl.config, secure PHP, secure named with DNS poison protection, harden SSH, and more.VPS UpdatesmodVPS will ensure the latest updates and security patches for all services are installed on your VPS. This includes upgrading the kernel and OS, updating your control panel to the latest stable version, and upgrading server software when new vulnerabilities are detected. If you need a specific server software such as PHP upgraded we can also perform the upgrade for you on request.Proactive MonitoringmodVPS will monitor your VPS around the clock 24 hours a day 365 days a year. If we find any service including http (Apache), mySQL, DNS, SMTP, IMAP, POP failed we'll login to your VPS and restart it as necessary and if required reboot your VPS to get it back up and running without you having to worry about your VPS being offline at 3am.
Cita de: Colegota en 01 oct 2010, 18:00 pmLos que os manejáis en Inglés podéis seguirlo aquíhttp://forum.resellerzoom.com/showpost.php?p=73034&postcount=1Va a ser que no...
- - Abuse resource usage and account suspended (http://forum.resellerzoom.com/showthread.php?t=11877)villanos 10-01-2010 09:55 PMAbuse resource usage and account suspended Hi!let me give a little background before explain my current problem. I'm a ModVPS customer since 2007. Last year has been like a nightmare due to almost daily server going down because memory problems. It seems that our WordPress installations needed a really high memory consumption and our memory resources was always around 95-99%.I've contacted many many times with support using tickets but always tell me that "I must review my scripts" or that "I must upgrade to a bigger account".Five weeks ago I asked for upgrading to PHP 5. The (friendly) answer wasQuote:You have a very old build of cPanel and Apache. We need to upgrade your server to the latest version of cPanel and to the new EasyApache build system.Of course I agree and we upgraded toQuote:cPanel has been upgraded to the latest version on your VPS in order to upgrade the EasyApache build. Apache have been upgraded to the version 2.2.16 and PHP to the version 5.2.14.root@vps [~]# /usr/bin/php -vPHP 5.2.14 (cgi) (built: Aug 23 2010 04:56:02)Copyright (c) 1997-2010 The PHP GroupZend Engine v2.2.0, Copyright (c) 1998-2010 Zend Technologieswith eAccelerator v0.9.6.1, Copyright (c) 2004-2010 eAccelerator, by eAcceleratorwith Zend Optimizer v3.3.9, Copyright (c) 1998-2009, by Zend Technologiesroot@vps [~]# /usr/local/apache/bin/httpd -vServer version: Apache/2.2.16 (Unix)Server built: Aug 23 2010 04:35:32Cpanel::Easy::Apache v3.2.0 rev5186Well that was magic, because since then (5 weeks ago) all memory problems has been disappeared. Without any changes at our scripts, memory usage it's not never over 40%. And there is no falls at all.And after that background, my current problem.One of our accounts has been suspended two times in two weeks (3 weeks after that upgrade) under the suspect of vps resource usage. First time [#1074217] staff tell me that was an issue with our Wordpress installation.Quote:The domain fotolibre.net seems to be overusing your vps resources, we had to suspend the account to bring the load down. The following is the resource usage report for this user, please take a look:===============================================| Top Process | 56.0 | /usr/bin/php /home/fotolibr/public_html/index.php || Top Process | 34.0 | /usr/bin/php /home/fotolibr/public_html/index.php===============================================(...)Antonio, might have been a spike in traffic or a plugin not working correctly.We are not able to know exactly which script inside wordpress was just that it was wordpress.Then I looked for logs, bandwidth and stats usage and did not found any unusual activity. Also checked that no files have been modified since their own installation to discard some external attack.Today we have the same account suspended again [#1087845], while this time the guilty seems to be one SMF forum installation.Quote:The user fotolibr seems to be overusing the server resources, we had to suspend the account to bring the load down. The following is the resource usage report for this user, please take a look:=========fotolibr 28154 0.7 2.1 25248 11152 ? S 02:51 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpmailnull 28156 0.0 0.4 7556 2136 ? D 02:51 0:00 | \_ /usr/sbin/sendmail -t -inobody 24379 0.0 0.7 9376 3756 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 24515 0.0 2.1 25248 11144 ? S 02:49 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpmailnull 26449 0.0 0.4 7548 2144 ? D 02:50 0:00 | \_ /usr/sbin/sendmail -t -inobody 24382 0.0 0.7 9380 3808 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLnobody 24384 0.0 0.7 9380 3800 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 24506 0.0 2.1 25248 11156 ? S 02:49 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpmailnull 26448 0.0 0.4 7552 2136 ? D 02:50 0:00 | \_ /usr/sbin/sendmail -t -inobody 24386 0.0 0.7 9376 3684 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 24411 0.0 2.1 25248 11148 ? S 02:49 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpmailnull 26443 0.0 0.4 7552 2136 ? D 02:50 0:00 | \_ /usr/sbin/sendmail -t -inobody 24389 0.0 0.7 9376 3684 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 24437 0.0 2.1 25248 11148 ? S 02:49 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpmailnull 26447 0.0 0.4 7548 2136 ? D 02:50 0:00 | \_ /usr/sbin/sendmail -t -inobody 24390 0.0 0.7 9376 3684 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 24464 0.0 2.1 25248 11144 ? S 02:49 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpmailnull 26446 0.0 0.4 7556 2136 ? D 02:50 0:00 | \_ /usr/sbin/sendmail -t -inobody 24391 0.0 0.7 9380 3792 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 28270 2.1 2.2 26016 12028 ? S 02:51 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpnobody 24438 0.0 0.7 9376 3748 ? D 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLnobody 24469 0.0 0.7 9376 3772 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLnobody 24472 0.0 0.7 9376 3820 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLnobody 24473 0.0 0.7 9376 3688 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 24570 0.0 2.1 25248 11124 ? S 02:49 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpmailnull 26475 0.0 0.4 7552 2136 ? D 02:50 0:00 | \_ /usr/sbin/sendmail -t -inobody 24522 0.0 0.7 9376 3692 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 26461 0.3 2.1 25248 11144 ? S 02:50 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpmailnull 26502 0.0 0.4 7552 2136 ? D 02:50 0:00 | \_ /usr/sbin/sendmail -t -inobody 24530 0.0 0.7 9376 3684 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 25613 0.1 2.1 25248 11140 ? S 02:49 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpmailnull 26465 0.0 0.4 7548 2132 ? D 02:50 0:00 | \_ /usr/sbin/sendmail -t -inobody 24536 0.0 0.7 9380 3796 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 26173 0.1 2.1 25248 11144 ? S 02:50 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.phpmailnull 26480 0.0 0.4 7552 2136 ? D 02:50 0:00 | \_ /usr/sbin/sendmail -t -inobody 24565 0.0 0.7 9376 3684 ? S 02:49 0:00 \_ /usr/local/apache/bin/httpd -k start -DSSLfotolibr 26049 0.1 2.1 25248 11136 ? S 02:50 0:00 | \_ /usr/bin/php /home/fotolibr/public_html/comunidad/index.php==========(...)The log we have provided is the real time cpu/memeory usage of the account on your server. As per the logs , the script /home/fotolibr/public_html/comunidad/index.php was using resources heavily causing the load spike. You may have to optimize the script to reduce the resource usage.(...)The processes on your VPS are generated when there are visitors to the web site and judging by their number there have been many visitors at that time. Please check the logs which you can access via cPanel -> Raw logs manager for details what was being accessed and if it was a flood/attack or regular usage.But, again, after checking today's activity, there is nothing that shows any extra activity. Bandwidth, stats, hits, visitors, pageviews has the usual but for the time we have been offline that it's empty.About the account fotolibre.net it's a very small website talking about visits, traffic and users. Here you can see our today's stats (not the whole day online) of the whole domain (SMF it's on comunidad subdomain):Day Number of visits Pages Hits Bandwidth01 Oct 2010 128 322 403 8.96 MBand by hour:Hours Pages Hits Bandwidth00 29 35 1002.03 KB01 32 44 1014.50 KB02 22 31 844.22 KB03 0 0 004 0 0 005 0 0 006 0 0 007 14 19 396.28 KB08 36 50 1.02 MB09 41 50 933.49 KB10 39 44 888.93 KB11 40 50 1.05 MB12 25 26 593.50 KB13 35 43 1.10 MB14 9 11 258.89 KBand here one normal day:Day Number of visits Pages Hits Bandwidth01 Sep 2010 433 1529 34842 84.85 MBSo not a big site. And no rest of strange activity today.About our scripts, we're using WordPress and SMF updated to latest stable versions. With no hacks nor other plugins than highly tested and recommended ones.Well, I always been requested by support staff replying tickets to "optimize my scripts" or check or review it. But I did it many times, I ensure that those scripts widely used at millions of installations are up to date as it works in many heavy traffic sites while ours it's a little one.And after more than one year looking for a problem in that scripts that becomes an outdated software installation, I think I can ask you for a little help before keeping suspending the account. Because maybe there is not my fault again, maybe there it's no problem but with the alert system, maybe it's a cpanel issue or maybe some other problem that we can find together.And because I believe that I'm a customer who trust in a company that can give a service and help when needed.Regards,Antonio MontoriohzSari 10-02-2010 01:09 AMAntonio, we do understand this completely, but when the VPS load hikes, the entire node load shoots up which can cause the other services to be badly affected. This forces us to suspend the user, which causes the load hike, to avoid any further issues.villanos 10-02-2010 12:13 PM1 Attachment(s)Sari, it's difficult to believe that our small site cause load hikes to VPS.This is our yesterday bandwith:http://www.fotolibre.org/albums/user...libr-today.pngAttachment 139¿Where is that "load hike"? I just can see the hole while technical staff suspended the account.And the same with the stats. There is no footprint at all about any load hike.Now, I'd like to ask please that reconsider the fact that you have "detected" two load hikes in two totally different scripts (15 days ago in WordPress, yesterday in SMF) with the only match of your "detection system".IMHO something it's wrong here but it's not in our scripts. Those scripts are not "our" scripts but stable versions of world wide tested scripts running in a very small installation compared to other WP and SMF users.And please, bear in mind also that your technical support has been forcing me to review my scripts for more than a year looking for a problem at your side, and now they ask me again that "kindly check the script in detail for any errors on this matter".I did spent all my time for more than a year trying to find the non-existing problem and trying to find a solution. Last months I have been workingin migrate WP installations to WP 3.0 multiuser trying to save memory consumption and before finishing it all was solved upgrading your software. And now I must spend my time again trying to find a mysterious problem with no footprint nor clues.So, please, before keeping suspending my account, try to find the problem and if it's on my side tell me what is the problem. Don't assume that if there is a problem it's always by others.Of course, if there is a problem on my side, I'll do the best for fixing it, but please do the same too.Regards,AntoniohzNazmy 10-02-2010 01:08 PMI updated your ticket , please respond with details I asked for
hzTracie 10-04-2010 10:48 PMHi Antonio,Just to clarify, bandwidth usage and load do not always go hand in hand. You could be using very little bandwidth but still causing a load on the server if whatever is running on your site is taking a lot of resources.I hope by now this is resolved and support has assisted you in locating the cause of the issue.villanos 10-05-2010 01:08 AMQuote:Originally Posted by hzTracie (Post 73115)Hi Antonio,Just to clarify, bandwidth usage and load do not always go hand in hand. You could be using very little bandwidth but still causing a load on the server if whatever is running on your site is taking a lot of resources.Yes, I know. But I'm talking with a lot of different people. And when someone said this I reply that we are using standard versions of stable versions of world wide tested scripts. Then another one reply me that then can be due to an overload of users, so then I show the statistics and so on...Quote:Originally Posted by hzTracie (Post 73115)I hope by now this is resolved and support has assisted you in locating the cause of the issue.Not yet. Sure they assist me, no complains about it. But not solved yet.They ask me to disable the only plugin we have installed for SMF (pjirc) and I did it, and we are waiting for some days. But I'm sure that's not the problem (if any).Due to previous memory problems we were migrating WP to 3.0 and reconfiguring SMF in another testing domain at the same server (pedrezue). I personally was testing that plugin last week (just to test it worked), some days before you suspended the account fotolibr due to (possible) SMF peaks. And nothing happensAnd also remember that two weeks before you also suspended fotolibre due to a (possible) WP peak.Do you really believe that both SMF and WP are wrong when we are using stable single versions?Sorry, but IMHO, you kindly should asking yourselves if it's our account that causes server overloads or if those overloads exist.Regards,Antonio
Para los amantes de los culebrones. Nada nuevo bajo el sol.Solo que esta tarde ha habido una caída de unos 15 minutos que no me han sabido justificar...
hzSari 10-07-2010 05:42 AMAntonio, Could you please confirm if the disabling of the plugin did help you in this case now, do update the ticket for any further issues.villanos 10-08-2010 12:12 AMQuote:Originally Posted by hzSari (Post 73212)Antonio, Could you please confirm if the disabling of the plugin did help you in this case now, do update the ticket for any further issues.Help me? Did you read anything I've wrote?My problem is that you have suspended the account two times and there is not a clear reason.You asked me to disable the plugin. Did help you to find the problem?There is nothing I can do! AntoniohzJay 10-08-2010 05:53 AMI have checked your VPS and the current resource usage seems to be fine. I have updated your ticket.